ko93 Privacy Policy
Your personal information is completely safe with us — learn in detail how ko93 collects, uses, and protects your data.
Introduction and Scope
Section 1ko93 ("we", "our", or "platform") is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains how we collect, use, store, share, and protect your personal information.
By using our services through ko93's website, mobile version, or any other digital channel, you are considered to have accepted the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.
This policy should be read alongside ko93's Terms and Conditions. Together, both documents form the legal framework for using our services.
What Information We Collect
Section 2ko93 may collect the following types of information from various sources. We only collect information that is necessary to provide our services.
Identity Information
- Full name
- Date of birth (for age verification)
- National ID or passport number
- Email address
- Mobile number
- Residential address
Financial Information
- Transaction records related to bKash, Nagad, or Rocket accounts
- Partial bank account details (not the full account number)
- Deposit and withdrawal history
- Bonus and reward information
Activity Information
- Game play history and preferences
- Betting records
- Session duration and activity patterns
- Time spent on our platform
Technical Information
- IP address and geographic location
- Device type, operating system, and browser
- Cookies and session data
- Security logs related to login time and location
Purpose of Data Use
Section 3ko93 uses the information we collect only for lawful and specific purposes. Below are the main reasons we use your information.
Account Management
Creating, verifying, and maintaining your account; completing identity verification (KYC); and preventing unauthorized access.
Financial Transactions
Processing deposits and withdrawals, preventing fraud, and complying with anti-money laundering (AML) regulations.
Customer Support
Resolving your complaints and questions, providing assistance via 24/7 live chat, and improving service quality.
Platform Improvement
Analyzing user experience, developing new features, and identifying and resolving technical issues.
Responsible Gaming
Monitoring playing patterns, identifying signs of potential addiction, and implementing responsible gaming policies.
Communication and Notifications
Informing you about important account updates, security-related notifications, and offers based on your preferences.
Cookies and Tracking Technologies
Section 4ko93 uses cookies and similar tracking technologies on its platform. Cookies are small data files stored in your browser that help improve your browsing experience.
Essential Cookies
These cookies are essential for the platform's basic functionality. They are used to maintain login sessions, verify security, and remember preferences. These cookies cannot be disabled.
Analytical Cookies
These cookies are used to understand how users interact with our platform. This information helps us improve our service quality, and all data is kept anonymous.
Preference Cookies
These cookies are used to remember your language, region, and display preferences. They make each of your visits more personalized and convenient.
Cookie Controls
You can control or delete cookies through your browser settings. Please note that disabling essential cookies may affect some core functionality of the platform.
Sharing Information with Third Parties
Section 5ko93 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, limited information may be shared with certain partners in specific circumstances.
Service Providers
We work with trusted third parties for payment processing (bKash, Nagad, Rocket), technology infrastructure, cloud storage, and fraud prevention services. These partners are given only the minimum information needed to carry out their work and are required to comply with our privacy standards.
Legal Obligations
We may disclose information when required by a court order, a lawful request from a government or regulatory authority, or to comply with applicable law. In such cases, we will always follow the proper legal process.
Security and Fraud Prevention
Information may be shared with relevant authorities to protect the security of the platform, investigate illegal activities, or prevent money laundering.
Business Transfers
In the event of a merger, acquisition, or sale of assets involving ko93, your information may be transferred to the successor entity, subject to the terms of this policy.
Data Protection and Security
Section 6ko93 follows industry-standard technologies and processes to protect your personal information. Our security framework consists of the following elements.
SSL Encryption
All data transmissions are protected by SSL/TLS encryption. Third parties cannot read your information while it is being transmitted.
Firewall Protection
Advanced firewalls and intrusion detection systems protect our servers from cyber attacks.
Access Controls
Strict internal access policies ensure that only authorized staff can access the necessary information.
Secure Backups
Data is regularly stored in encrypted backups, ensuring information can be recovered in the event of any technical failure.
Data Retention and Deletion
Section 7ko93 retains your information for as long as your account is active or as needed to provide our services. Even after an account is closed, information may be retained for the following reasons.
Legal Retention Obligations
To comply with applicable laws in Bangladesh, tax regulations, and financial regulatory frameworks, it is mandatory to retain financial transaction records for a specified period. This period generally begins from the date of the transaction.
Dispute Resolution
Relevant information will be retained until any ongoing dispute, claim, or legal proceeding has been fully resolved.
Data Deletion Requests
After legal obligations have been fulfilled, you may request the deletion of your personal information. To make a request, send an email to [email protected]. We will try to respond to valid requests as quickly as possible.
Your Rights and Choices
Section 8As a registered user of ko93, you have the following rights. Contact us to exercise these rights.
Right of Access
You have the right to request a copy of the information we hold about you. We will provide it within a reasonable time.
Right to Correction
If your information is incomplete or incorrect, you may request a correction. We will update it promptly after verification.
Right to Object to Processing
You have the right to object to the processing of your information in certain circumstances, particularly in relation to marketing communications.
Data Portability
Where technically possible, you may request your data in a structured, machine-readable format.
Protection of Minors
Section 9For Users Aged 21 and Above Only
The ko93 platform is for individuals aged 21 and above only. We do not intentionally collect any personal information from minors. An age verification process is carried out at the time of registration.
If you believe that information about a minor is held by us, please contact [email protected] immediately. We will take prompt action and delete all associated information.
Policy Changes and Updates
Section 10ko93 reserves the right to update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:
Change Notifications
- The updated date on this page will be changed.
- A notification will be sent to your registered email for important changes.
- Continuing to use the platform after changes means accepting the new policy.
- If you do not agree with the policy, you may request that your account be closed.
We recommend that you review this page regularly so that you are always aware of our privacy practices.
Contact Us
Section 11If you have any questions, concerns, or requests about this privacy policy, please do not hesitate to contact us.
Write to our Privacy Team
Our dedicated support team is available 24/7 for any of your data-related requests or concerns.